1. Your Statutory Rights
Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product fails to meet a consumer guarantee, you are entitled to a remedy which may include a repair, replacement or refund, depending on the nature of the failure.
2. Change-of-Mind Returns
We accept returns of unopened, undamaged products in their original sealed packaging within 14 calendar days of the delivery date. To initiate a change-of-mind return, please contact us at the email address above before returning any item. Products returned without prior authorisation may not be accepted.
Conditions for change-of-mind returns:
- The product must be in its original, factory-sealed condition
- The product must not have been opened, used or tampered with
- The request must be submitted within 14 days of delivery
- Return postage costs are the responsibility of the customer unless the return is due to our error or a faulty product
3. Faulty or Incorrect Products
If you receive a product that is defective, damaged in transit or not what you ordered, please contact us within 7 days of delivery with a description and photographic evidence (where applicable). We will arrange a replacement or full refund at no cost to you, including return shipping where required.
4. Products Not Eligible for Return
- Opened or partially used products (unless faulty)
- Products returned more than 14 days after delivery without prior authorisation
- Products damaged due to misuse, improper storage or circumstances outside our control
5. How to Request a Return
To begin a return or refund request:
- Contact us by email at: office-team@volkrannlljrozon.world
- Include your full name, order reference and reason for the return
- We will respond within 3 business days with instructions
- Do not return items before receiving confirmation from us
6. Refund Processing
Approved refunds will be processed within 10 business days of receiving the returned product. Refunds will be issued via the original payment method. Shipping costs are non-refundable for change-of-mind returns unless we determine otherwise at our discretion.
7. Governing Law
This policy is governed by the laws of New Zealand. Your statutory rights under New Zealand consumer legislation are unaffected by this policy.
8. Contact
For all return and refund enquiries:
Volkrannlljrozon
53 Main Road South, Manaia 4612, New Zealand
Phone: +64 6 274 8406
Email: office-team@volkrannlljrozon.world